Who we are
ISD is a comprehensive IT function that serves approximately 80,000 regular users and runs 165 applications and 179 technical services. The PS Hub and ISD teams collectively handle over 200,000 requests and incidents annually, maintaining a remarkable customer satisfaction rate of over 93%.
Service performance and improvement plans are guided by a dedicated customer board led by . Our operational structure is centred around agile product teams that collaborate with UCL to drive continuous improvement initiatives across the university. The oversight of our change delivery processes is managed by the Change & Digital Portfolio Review Committee (CDPRC), which oversees governance and budget allocation across our eightÌýchange portfolios.
ISD team members are integrated within UCL's Faculties to oversee Faculty IT operations and ensure local partnerships. Amidst all these responsibilities, our primary focus remains on ensuring the safety and security of UCL's operations.
The Leadership Team
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Ben Hine
Chief Information Officer (Interim)
University College London
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Alan Harper
Director, Faculty IT & Partnering
Portfolio Lead, Faculty Operations
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Deputy Director, ARC
Portfolio Lead, Digital Research
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Jo Stroud
Interim Director, Digital Education
University College London
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Director, ARC
Portfolio Owner, Digital Research
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Lloyd Naylor
Director, Digital Campus
Portfolio Lead,ÌýCampus Experience
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Maysaa Abboud
Strategic Development Manager
Information Services Division
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Ric Passey
Director, Architecture & Chief Architect
Information Services Division
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Sarah Lawson
CISO and Deputy CIO
Portfolio, Research, Innovation & Ops
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Sharvari Andhare
Senior Enterprise Architect
Architect People, Money,ÌýInsight
Sophie Harrison
Director, Agile Product Delivery
Portfolio Lead, People, Money,ÌýInsight
Tom Crummey
Director, IT Service & OperationsÌýÌý
Portfolio Lead, Digital Infrastructure
CIO Functional Organisation Chart
Information Services Division is made up of a large number of functional and operational teams. Check the structure diagram for more information. Click through the image for accessible HTML version of the ISD organisation chart.
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Digital Change Portfolio
Click through the image for accessible HTML version of the ISD Change portfolioÌýstructure chart.
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