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Service Operations Management (BIDI0007)

Key information

Faculty
Faculty of the Built Environment
Teaching department
Bartlett School of Sustainable Construction
Credit value
15
Restrictions
This module is only available to students enrolled on the MSc Digital Innovation in Built Asset Management programme.
Timetable

Alternative credit options

There are no alternative credit options available for this module.

Description

This module starts by defining innovation and moves on to explore the simultaneous coupling model and the use of Pentathlon Frameworks to understand and drive innovation. Examination of managing innovation is followed by defining, understanding the process of managing service and service levels. Service delivery models and performance measurement are then look at both in terms of service and innovation. Supply Chain Management theory, application and its digital implications close the module.

Module deliveries for 2024/25 academic year

Intended teaching term: Term 2 ÌýÌýÌý Postgraduate (FHEQ Level 7)

Teaching and assessment

Mode of study
In person
Methods of assessment
100% Coursework
Mark scheme
Numeric Marks

Other information

Number of students on module in previous year
111
Module leader
Dr Karim Farghaly Ahmed Ibrahim
Who to contact for more information
bssc.enquiries@ucl.ac.uk

Last updated

This module description was last updated on 8th April 2024.

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