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Treat your password as you would treat your听bank card PIN 鈥� keep it secret听and don鈥檛 share it with anybody.
Log in to 听to reset your password.
In MyAccount, you will be prompted for your existing password first and then your new password twice. For security听purposes, you won鈥檛 see your password on the screen as you type, but you will see a password strength meter and听the number of days your chosen password will be valid.
Your password will be valid for between 100 and 350 days depending on its strength when you set it. You will receive听reminders from 30-days before your password is due to expire warning you to change your password. If you miss this听opportunity and do not change your password, it will be automatically reset, and you will need to verify your identity听using a code sent to your mobile phone before you can set the password yourself.
A password change can听take up to two hours to update in some systems.
Important: If you are a Desktop鈥夽鈥奤CL laptop user you will need to follow these additional steps to synchronise your new password with your laptop.
MyAccount error messages
- If your existing password doesn鈥檛 match, or the new password isn鈥檛 typed in exactly the way same both times,听you will see an error message. Similarly, if your password isn鈥檛 strong enough, you will not be able to submit it. Your password must be at least of 'Medium' strength. 'Weak'听password strengths are not accepted.
听 - If your password is based on a word that is likely to appear in a dictionary, you will receive an error message, and听you will have to choose a different one. Need help choosing a password? Find out how to choose an听acceptable password.
- Sometimes passwords will seem to be accepted but will not work on all systems - this will usually be because听of a character in your password that鈥檚 not supported by some older systems. If this happens, try resetting your听password again making sure that you don鈥檛 include accented or unusual characters.