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Experiences

Activities and responsibilities likely to be required when working at this level

• Leading the delivery of a service area within student lifecycle
• Working with the relevant Director or senior manager to set the strategic direction and leadership for the lifecycle area, while ensuring adequate workforce planning is in place to deliver
• Drafting policy and improvements to student lifecycle for approval by the relevant management/committee structure
• Using networks, contacts and experience to understand upcoming changes to legislation/policy systems and advising on their impact and implications for UCL
• Representing UCL externally to share experience and best practice (e.g. schools, conferences)
• Monitoring the applicant/student experience, identifying enhancement opportunities, benchmarking against other institutions, and leading on improvements
• Leading a network of staff across UCL to ensure consistent best practice
• Setting and monitoring service delivery standards for students and staff; managing teams of experienced senior staff
• Communicating to broad UCL audiences (e.g. policy changes, updates in national context; team performance)
• Point of contact and advice for senior colleagues (e.g. Faculty Tutors, Deans, Vice Provosts).

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain experience in negotiating and resolving conflicts with senior colleagues and stakeholders
• Demonstrate initiative in identifying and delivering on opportunities for continuous improvement.

Learning from othersÌýÌý

• Attending/presenting at national conferences that support your area of expertise
• Representing the institution at sector working groups; building networks with internal and external peers
• Consider acting as a mentor for others
• Consider a secondment or job shadowing to broaden your knowledge.

Formal learning

• Seek out leadership development; gain professional accreditation (e.g. Higher Education Academy).

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Creating and innovating

• Innovating.
• Seeking and introducing change.

Entrepreneurial and commercial thinking

• Monitoring markets and competitors.
• Identifying business opportunities.
• Demonstrating financial awareness.
• Controlling costs.
• Keeping aware of organisational issues.

Formulating strategies and concepts

• Thinking broadly.
• Approaching work strategically.
• Setting and developing strategy.
• Visioning.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý