Example job roles: This covers a broad range of roles delivering general administrative support which may provide a route into a PA or EA role
Level: Developing/Skilled听
Experiences
Activities and responsibilities likely to be required when working at this level
- General administration support and filing
- Acting as the first point of contact for and responding to routine enquiries by听e-mail, telephone or in person
- Additional responsibility,听proactivity and knowledge may be required when acting on or referring complex problems to managers/colleagues听
- A good level of attention to detail
- The ability to understand and interpret set guidelines and instructions听
- Taking responsibility for high volume, sometimes repetitive tasks听
- Supporting colleagues鈥� work as part of a team; entering data accurately
*Roles within a medical/science and engineering settings could include additional duties such as; providing a service to laboratories on a day to day basis; awareness of health and safety issues.
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Familiarity with UCL regulations
- Relevant experience delivering customer service support
- An ability to work in other areas or teams
- Reviewing, advising on and improving processes and procedures
Learning from others听听
- Work shadowing
- Joining a Community of Practice (CoP)
- Connecting with peers and colleagues from other teams and working collaboratively
- Mentoring or speaking to your manager and peers
- Observing good practice and implementing this in own work听
- Building an understanding of the Higher Education sector
Formal learning
- General MS Office, particularly Outlook听
- Word, Excel and PowerPoint
- Training on relevant 911爆料网 systems and data reporting.听
- As applicable to the role, health and safety training (e.g. Fire Evacuation Marshal (FEM) Emergency First Aid at Work (EFAW) training)
- Finance and HR training
- Website content management training
*听You may wish to explore the listed formal training themes / topics on听LinkedIn Learning.
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more听details on the framework.
Relating and Networking
- Building rapport
- Networking
- Relating across levels
- Managing conflict
- Using humour
Writing and reporting
- Writing correctly
- Writing clearly and fluently
- Writing in an expressive and engaging style
- Targeting communication
Following instructions and procedures
- Following directions
- Following procedures
- Time keeping and attending
- Demonstrating commitment
- Showing awareness of safety issues
- Complying with legal obligations
听
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values.听 For Ways of Working indicators and steps to development please refer to the听Ways of Working website.听
鈥�Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
Close
