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Experiences

Activities and responsibilities likely to be required when working at this level

Health & Safety responsibilities

• Promote and follow safe working practices
• Report faults or damage to equipment and assist with simple maintenance tasks
• Understand and follow safety paperwork, with the ability to identify and report hazards
• Conduct routine compliance tasks
• Maintain good housekeeping, assisting with waste disposal procedures and cleaning activities

Core responsibilities

• Contribute to meetings
• Make suggestions to improve the service
• Contribute to and support change
• Assist with stock control and stores operations
• Assist with accurate record keeping, inventory and asset management
• Conduct portering duties
• With high accuracy prepare routine reagents and materials adhering to SOPs where necessary
• Operate simple equipment following instruction or SOPs and interpret simple results
• Organise laboratory spaces in preparation of scheduled activities
• Report faults or damage to infrastructure
• Set up and operate equipment following well-established procedures
• Assist with the induction of new staff, and contribute to the training of students and junior staff
• Provide customer service to members of the public to promote events and services
• Liaise with external bodies and suppliers
• Supervise junior staff

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Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Develop analytical skills
• Develop report writing skills
• Develop problem-solving skills to deal with complexity
• Take responsibility for undertaking work independently, carrying out tasks without supervision
• Participate in activities to support continuous improvementÌý
• Develop accurate record keeping skills
• Apply additional training or acquired knowledge to day-to-day tasks
• Read publications relevant to field and incorporate learning into your work

Learning from othersÌýÌý

• Work shadow colleagues to gain an understanding of new or different work practices
• Use peer groups to share experiences and knowledge
• Work shadow more senior members of the team in the working environmentÌý
• Join a professional body to gain wider sector awareness and engagement

Formal learning

• Apply for training through a mid-career apprenticeship programme
• Sector relevant Health & Safety training, Dignity at Work, Inclusive working
• Apply for accredited membership to a professional body
• Sector relevant training in standards, guidelines, ethics
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Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Applying expertise and technology

• Applying technical expertise
• Building technical expertise
• Sharing expertise
• Using technology resources
• Demonstrating physical and manual skills
• Demonstrating cross-functional awareness
• Demonstrating spatial awareness

Working with people

• Understanding others
• Adapting to the team
• Building team spirit
• Recognising and rewarding contributions
• Listening
• Consulting others
• Communicating proactively
• Showing tolerance and consideration
• Showing empathy
• Supporting others
• Caring for others
• Developing and communicating self-knowledge and insight

Developing results and setting customer expectations

• Focusing on customer needs and satisfaction
• Setting high standards for quality
• Monitoring and maintaining quality
• Working systematically
• Managing quality processes
• Maintaining productivity levels
• Driving projects to success.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý