911±¬ÁÏÍø

Experiences

Activities and responsibilities likely to be required when working at this level

• Building surveys to understand engagement levels using questions provided.
• Coordinating activities relating to on-boarding and training according to an agreed policy.
• Managing an allocated budget.
• Communication and publicity for engagement activities e.g. creating and writing communication plans.
• Networking across the organisation to understand best practice and to understand what is going on ‘on the ground’.
• Interpret and advise on policies (e.g. work life balance).
• Translating and promoting the policies relating to employee engagement into simple communications to clearly demonstrate how they contribute to the benefits of working at 911±¬ÁÏÍø.
• Developing engagement activities that explicitly include marginalised/minority staff groups.
• Advising managers on how to improve engagement in problematic areas.
• Implementing strategies to ensure the workplace is a fair and inclusive environment.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Get some preliminary understanding on how to design effective questions for surveys.
• Gain experience in working with communication planners.
• Understanding the value of the individual elements they entail get involved in projects or working groups outside of your department/area.
• Build experience in reviewing and improving or developing key engagement processes (e.g. induction).
• Gain experience comparing and contrasting survey results by protected characteristics.

Learning from othersÌýÌý

• Ask a colleague to talk you through budget management in your area; gain some experience of activity in this area, through job shadowing and mentoring.
• Join a Community of Practice.
• Find opportunities to provide advice regarding policy or guidelines to others.

Formal learning

• Seek out advanced excel training (either classroom or online – LinkedIn Learning and UCL Finance bite size).
• Consider CIPD (Chartered Institute of Personnel and Development) / ACAS (Advisory, Conciliation and Arbitration Service) training.
• Seek out presentation skills training.

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Developing results and setting customer expectations

• Focusing on customer needs andÌýsatisfaction.
• Setting high standards forÌýquality.
• Monitoring and maintaining quality.
• Working systematically.
• Managing qualityÌýprocesses.
• Maintaining productivity levels.
• Driving projects to success.

Relating and networking

• Building rapport.
• Networking.
• Relating across levels.
• Managing conflict.
• Using humour.

Planning and organising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý